Returns & Exchanges
At Shiels, we want you to be completely satisfied with your purchase, which is why we offer a 30-day money-back guarantee on all items in original condition. Whether you shopped online or in-store, our hassle-free process ensures your fashion and jewelry needs are always met.
Check Eligibility
Ensure your item is in its original, unworn condition with all packaging and tags attached within 30 days of purchase.
Initiate Your Return
Visit our online returns portal to enter your order number and email address, or bring your item and receipt to any Shiels storefront.
Package and Ship
Securely pack your items and use the provided prepaid shipping label to send your return back to our distribution center.
Receive Your Refund
Once our quality control team inspects the item, we will process your refund or exchange back to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing