Frequently Asked Questions
Everything you need to know about your Shiels shopping experience.
What shipping options are available?
We offer standard and express shipping worldwide. Domestic standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free shipping is available on orders over $100.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless faulty.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our courier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'buy now, pay later' services such as Afterpay and Klarna.
Are your products ethically sourced?
At Shiels, we are committed to sustainability. We work exclusively with suppliers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.
How do I find my correct size?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit before placing an order.